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Date: 08/10/22

Ambetter from Buckeye Health Plan received a notice from our contracted provider, Matrix Medical Network (“Matrix”), that their vendor One Touch Point, Inc. (“OTP”) had a cyber incident. This incident involved your information. As a precaution, this letter provides steps you can take to help protect your information. We take the privacy and security of your information very seriously. We sincerely regret any concern this may cause you.

Why Does OTP Have My Information

Matrix used OTP for printing and mailing services on behalf of our members.

What Happened

On June 16, 2022, Ambetter from Buckeye Health Plan received notice that some of our member information was involved in a cyber incident encountered by OTP. OTP had the incident between April 27, 2022 and June 3, 2022. During that time, an unauthorized actor may have accessed our data files stored on OTP’s systems. Upon learning of the cyber incident, OTP instantly took measures to contain the incident. They began an investigation. They engaged a cyber security firm with experience in these matters and notified the United States Federal Bureau of Investigation (FBI). OTP worked to support the investigation.

The forensic investigation is now complete. Your information was included in the data files involved in this incident.

What Information Was Involved

Your information involved in this incident included the following types of information:

  • Name
  • Healthcare ID Number
  • Clinical Information Including Diagnosis

Social Security Number was not included or involved.

What We Are Doing

We have taken the following actions in response to this incident:

Upon learning of this incident, we promptly activated our incident response plan, and worked with the vendor so we could notify the members involved as quickly as possible.

  • Matrix stopped business operations with OTP.
  • OTP reported the matter to the FBI.
  • OTP has implemented additional security procedures to guard against this happening again.
  • We are providing you with information about identity theft protection.

What You Can Do

Please review the steps below you can take to protect your information.

  1. Please review the “Additional Steps You Can Take” reference guide at the end of this letter. It describes more steps you can take to help protect yourself. It includes tips from the Federal Trade Commission about identity theft protection. It details how to place a fraud alert or a security freeze on your credit file.
  2. Keep a copy of this letter for your records. This helps in case of any potential future problems with your health plan benefit or other records. Regularly review any statements you receive pertaining to your health plan benefits. If you see indications of any treatment or services that you believe you did not receive, please contact us immediately at number listed below.

For More Information

The security of your information is important to us and we sincerely regret any inconvenience this incident may have caused you. For more information, or if you have any questions or need additional information, please contact us at 1-877-687-1189 (TTY/TDD: 1-877-941-9236). We are available from 8am-8pm.

Reference Guide (PDF)